Our external changelog for Chargebackhit provides detailed updates on features, security measures, compliance standards, and interface changes, offering valuable insights for users to stay updated and informed about the latest developments in our chargeback prevention services.

It helps to understand how these changes impact business processes and guides in making necessary adjustments to systems and procedures.

2024

October

HUB

• Updated instructions on Guide
  To add and enroll MIDs, navigate to the MIDs section, follow prompts to add or enroll products, review settings, and save changes as needed. adding MIDs manually and added instructions on enrolling additional products to existing MIDS.

September

Updated the key steps in the init-refund process for Guide
Streamline dispute resolution with directed refunds for merchant efficiency. Resolve .

July

Added the Guide
Common error responses and recommended actions. Error handling page for understanding of common integration errors.

API

• Added additional fields to the alert object in the webhook API
  • mcc - merchant category code
  • descriptor - original payment descriptor
  • reason_code - alert reason code

June

• Expanded the description for Guide
  Responses summarize complex Chargebackhit API outcomes and responses, ensuring accurate transaction reconciliation. outcome types , detailing scenarios for each type: reversed, previously-reversed, decline, reverse-error, not-found, acknowledged, pending, and shipped
• Added information about alerts being billable and updated Guide
  Rapid Dispute Resolution allows addressing Visa transaction disputes preemptively using an automated decision-making engine, preventing escalations and ensuring fast resolutions for cases that fall under defined conditions. RDR merchant-defined rules, including requirements for unique rule names, up to eight conditions per rule

API

• Added the ability:
  • to edit the internal ID (description under MID) via API, allowing to correct mistakes without notification
  • to request product disenrollment by MID, enabling merchants to selectively disenroll products like RDR while setting the product status to in-process-of-disenrollment and allowing for monitoring and request tracking
  • validation for chargeback type, status, and amount to ensure correct data during manual import, preventing unexpected statuses

May

• Updated guide on Guide
  Rapid Dispute Resolution allows addressing Visa transaction disputes preemptively using an automated decision-making engine, preventing escalations and ensuring fast resolutions for cases that fall under defined conditions. Rapid Dispute Resolution rules, featuring auto-decision engine for Visa pre-disputes that allows enforcing automated real-time resolution.
  

April

HUB

• Improved HUB, Guide
  User management enables administrators to create, edit, and assign permissions to user accounts, controlling their access to system features and data. user management functionality, to exclude deleted accounts from the display.

API

• Specified all required fields for the alert, transaction and merchant object necessary to generate sandbox alert API and alert Webhook .

March

HUB

• Implemented pagination reset upon filter changes to ensure consistent and relevant data presentation.

January

• Introduced Guide
  Enables account grouping for easy data analysis and aggregation. account groups to facilitate data analysis and aggregation by grouping accounts, enabling simultaneous data analysis across Dashboard, Analytics, MIDs, and Alerts, with options for group management and account settings.

2023

December

HUB

• Added Guide
  Explore the stages each product experiences when connected to a MID. It assists in tracking progress, anticipating operational requirements, and addressing challenges efficiently, all crucial for smooth transaction handling and effective decision-making. status for products to provide insights into various stages a MID undergoes, including enrollment, transitional phases, and alert statuses, facilitating efficient tracking.
• Configured template-based notifications for both first alerts and enrollment-related actions.

November

API

• Added the rdr object to the event Webhook for enhanced tracking and data transfer capabilities.

Introducing Chargebackhit Product Updates

Welcome to the very first edition of the Chargebackhit Product Updates! We’re thrilled to bring you exciting news and enhancements that will empower your business to stay ahead of fraud and chargebacks.

How Banks Conduct Transaction Fraud Investigations

Bank fraud encompasses a wide range of fraudulent activities targeting financial institutions.

Understanding the Role of an Acquiring Bank in Payment Processing

Electronic payment systems enable swift and secure transactions between buyers and merchants and are made possible by acquiring banks that ensure that these transactions are processed seamlessly.