Enroll PayPal MIDs
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Enroll PayPal MIDs
Set up PayPal MIDs for automatic alert processing

PayPal alerts are processed automatically and do not require manual handling. To start receiving alerts, you need to get the MID descriptor and Merchant ID and then add the MID.

PayPal alerts apply only to external dispute cases when customers dispute charges through their bank or card issuer, rather than through PayPal's internal dispute system.

Required parameters
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MID descriptor

A payment, or statement, descriptor is the name displayed on the customer’s credit card statement for a PayPal transaction.

  • Always starts with the default prefix PAYPAL*.
  • Maximum length: 22 characters.

PayPal Merchant ID

A unique 13-character alphanumeric identifier assigned to a PayPal business account.


To get the required parameters


  1. Go to your PayPal account > Account settings.
  2. Navigate to the Business profile > Business information > Update.
  3. On the page, find:
    • ID: PayPal Merchant ID
      Check PayPal documentation for details.
    • Credit card statement name: MID descriptor
  4. Save the parameters to add to your Chargebackhit account.

Enrollment
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To enroll a PayPal MID


  1. Log in to your Chargebackhit HUB account.
  2. Go to the MIDs section and click on + Add MID.
  3. Select PayPal as the payment method.
  4. Add the required enrollment parameters you collected from your PayPal account.
  5. Select Add to confirm adding the MID to your Chargebackhit account.

For details on how PayPal descriptors work and how to match PayPal alerts to transactions, refer to the PayPal alerts matching guide.

Email notifications
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PayPal sends email notifications to the account email address with a delay of several days. These notifications contain details about the refund to the buyer via RDR.

A typical notification includes the following transaction details and a note.

Transaction details:

  • Transaction ID
  • Transaction amount
  • Buyer’s name
  • Buyer’s email ID
  • Case ID (for example, PP-R-CGB-xxxxxxxxx)
  • Disputed amount
  • Refunded amount

Important note: Since the merchant is enrolled in Visa’s Rapid Dispute Resolution (RDR) program through Verifi, liability is automatically accepted and the refund is issued to the buyer. The amount is debited from the PayPal balance.


Status: The case is closed, and no further action is required from the merchant.

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