Once your MIDs are connected and enrolled, you can handle alerts using payment platform integrations, manually, or automatically via webhooks.
Refer to product insights to read about alert outcomes and learn which response to use for each alert type.
Handle via integration
If you use a payment platform supported by Chargebackhit, you can connect it to automate alert handling. Check the available integrations in Chargebackhit HUB and follow the integration setup instructions to implement automatic alert matching for:
- Integration
Connect your Stripe account to automate alert matching and simplify operations. Stripe - Integration
Link your Checkout Champ account to automate alerts and improve workflow control. Checkout Champ - Integration
Integrate your 29 Next account to automate alerts and support efficient monitoring. 29Next
Handle manually
To handle alerts manually
- Open the received alert in Chargebackhit HUB .
- Find the transaction in your system using the alert parameters.
For example, card number, amount, currency, ARN, auth code, transaction ID. - Make a refund.
- Submit your response in Chargebackhit HUB.
Refer to the outcome types to learn which response to use for each alert type.
RDR alerts with the resolved type do NOT require any further action such as matching or refunds. Refunds must be processed for:
- CDRN alerts (init-refund type): response time is 72 hours
- Ethoca alerts (init-refund type): response time is 24 hours
Handle via webhooks
To handle alerts automatically via webhooks
- Connect to Chargebackhit Webhook API .
- Set up the automatic alert matching algorithm on your side.