Disputes
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Disputes
Monitor and manage payment disputes in one centralized location

The Disputes page in the Chargebackhit HUB displays all disputes associated with your account. You can track dispute statuses, review response deadlines, monitor outcomes, and manage dispute representments.

When you first access the page, you may see:

  • No integrations enabled – if you have no providers connected
  • No disputes found – if integrations are active but there are no disputes

Disputes displayed on this page depend on the Guide
Connect payment providers to automate alert management. integrations you have enabled. If an integration with a dispute network is active, disputes from that channel appear automatically.

View disputes
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To explore and overview disputes, the page provides a list of dispute cases, allowing you to quickly access key details, track deadlines, and see outcomes. The list shows:

  • Dispute ID – unique dispute identifier
  • Deadline date – the due date for your response
  • Status – current dispute state
  • Amount – disputed transaction amount
  • Outcome – result after resolution
  • Reason – chargeback Guide
    Reason codes explain chargebacks, dispute processes, and prevention strategies.     reason codes
  • Source – connected provider the dispute relates to

Disputes may have the following statuses:

  • Needs response – requires action and evidence submission
  • Processing – evidence has been submitted
  • Under review – dispute is being reviewed by the card scheme
  • Resolved – dispute has been closed and an outcome is available

When the dispute is resolved, it gets one of the outcomes:

  • Won – resolved in favor of the merchant
  • Lost – resolved in favor of the cardholder
  • RDR – Guide
    Resolve disputed Visa transactions before they get escalated.     Rapid Dispute Resolution     case, closed automatically

To view disputes

  1. Go to your Chargebackhit HUB account.
  2. Navigate to Disputes.
  3. Use Columns and Filters to customize the view by dispute ID, date, amount, status, outcome, reason, source, or stage.
  4. Click Apply to apply selected filters or Clear all to reset.
It is recommended to regularly check disputes with the Needs response status and ensure response before their deadline to prevent automatic loss.

Review dispute details
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Clicking on a dispute ID opens the dispute details page, which provides information about that specific dispute case.

The dispute details page includes:

  • Dispute information
    ID, amount, reason code, status, dispute creation date, deadline date, outcome, and source.
  • Dispute history
    Chronological timeline of dispute events, such as records about dispute creation and updates on progress. If Automatic Dispute Representment is enabled, you can view the auto-generated representment file submitted for representment.

To review dispute details

  1. Go to your Chargebackhit HUB account.
  2. Navigate to Disputes.
  3. Find the dispute you want to review.
  4. Click on the dispute ID to open dispute details.

Evidence enrichment
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While automatic Guide
Automate dispute responses and recover revenue with evidence-based representment. dispute representment automates evidence generation and submission, disputes may still require additional merchant-specific documentation. It can include delivery confirmations, receipts, application logs, or communication history.

Enrich evidence
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Evidence enrichment allows merchants to supplement auto-generated evidence with their own files and information, increasing the likelihood of winning disputes. Supporting files and additional details can be uploaded prior to submission to the card network.


To enrich evidence

  1. Go to your Chargebackhit HUB account.
  2. Navigate to Disputes.
  3. Select the needed dispute to open the dispute details page.
  4. In the top-right corner, click on Provide enrichment.
  5. In the form:
    • Select an evidence type and upload a file.
    • Provide a short description of this evidence.
  6. Click on Save to confirm the enrichment.

Evidence is auto-submitted on the deadline, or merchants can trigger early submission by clicking on the Submit button. Upon submission, the dispute status changes to Processing.


Replace evidence
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If you need to update or correct evidence files before submission, you can replace them.


To replace evidence

  1. Go to your Chargebackhit HUB account.
  2. Navigate to Disputes.
  3. Select the needed dispute to open the dispute details page.
  4. Click on Replace next to the file to update it.
  5. Upload the new file and click on Save to confirm.

The new evidence replaces the previous one and it is submitted on the deadline or when manually submitted.

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