Set up and handle chargeback prevention alerts in Chargebackhit
Chargeback alerts notify you when a customer attempts to dispute a transaction. This helps you take action to avoid disputes and prevent fees, reduce processing costs, and protect your merchant account health.
To start receiving alerts, connect your Merchant IDs (MIDs) and select the alert products that match your needs.
You can handle alerts manually, automatically via webhooks, or through the payment platform integrations.
Step 1. Connect MIDs
You can add MIDs by specifying the required information in several steps.
Copy the descriptor and use it in Chargebackhit to add your MID.
To request BIN/CAID from Stripe support for prevention alerts
Open the ticket with Stripe support or your point of contact.
In your message, specify that you need BIN/CAID, for example:
Hello Stripe Support Team,
We are integrating with the prevention alerts provider and need to obtain the BIN and CAID associated with our merchant account. Could you please confirm how we can access these parameters or provide them for our account?
Thank you
Submit the request and wait for the answer. Stripe support may either provide the BIN/CAID details directly or guide you to your acquiring bank if the data is not available.
To find ARNs
Go to your Stripe account > Transactions > Refunds.
Apply the following filters:
Date: Last 120 days
Card brand: Visa
Refunded: At least 3 days ago
Select the needed transaction.
Find the ARN in the Payment breakdown section.
Copy the ARN and use it in Chargebackhit to add your MID.
You can view the Stripe documentation on ARNs for more details.
Select the PSP reference for the refunded transaction.
Check Payment events and find the ARN number under ARN.
Copy the ARN and use it in Chargebackhit to add your MID.
See the Adyen documentation for more details on descriptor and ARNs.
Step 2. Handle alerts
You can handle alerts by using the payment platform integrations, manually, or automatically via webhooks.
Handle via integration
If you use a payment platform supported by Chargebackhit, you can connect it to automate alert handling.
Check the available integrations in
Chargebackhit
HUB
and follow the integration setup instructions to implement automatic alert matching for:
Integration Connect your Stripe account to automate alert matching and simplify operations.Stripe
Integration Link your Checkout Champ account to automate alerts and improve workflow control.Checkout Champ
Integration Integrate your 29 Next account to automate alerts and support efficient monitoring.29Next