The Chargebackhit HUB provides a comprehensive suite of features to streamline the management of chargeback alerts across your accounts. With its intuitive interface and powerful capabilities, you can efficiently monitor, configure, and respond to chargeback alerts. To manage chargeback alerts in the HUB, the following features are available:

• Monitoring
  Comprehensively monitor alert notifications and their outcomes from different sources.
• Analytics
  Gain a high-level overview of chargeback data and reports, enabling you to identify trends, monitor anomalies, and analyze activity patterns. This powerful feature provides rapid analysis and actionable insights, empowering informed decision-making.
• MIDs management
  Add new MIDs to seamlessly track their activity and status. Once you add new MIDs, Chargebackhit promptly initiates the enrollment process and then monitors and records the associated data on the dashboard.
• Case management
  Respond to alerts manually by reviewing each individual alert and taking the appropriate action based on their assessment, ensuring a tailored and thorough response to every notification.
• Support widget
  Use features such as real-time notifications, in-app support, and secure communication to enhance the user experience and help resolve any issues efficiently.

The Chargebackhit HUB consists of:

• Header
  It is a top fixed block that remains visible at all times. This block includes an account selection dropdown menu to switch between multiple accounts and icons that provide access to various helpful resources, which are:
  • Support for requesting assistance
  • Help for accessing documentation for guidance
  • Profile for accessing the user profile and logging out
• Subheader
  It is a block that consists of fixed buttons representing the various sections of the web portal, arranged in a one-level menu. These buttons provide direct access to:
  • Guide
    Dashboard is a graphical interface for merchants to monitor and manage their chargeback risk by showcasing key metrics and data. Dashboard
  • Guide
    This section provides merchants with insights and metrics on alert frequency, extended by the alert performance and MIDs analytics. Analytics
  • Guide
    MIDs management section offers an interface for handling MIDs, including adding, viewing details, filtering, and exporting. MIDs
  • Guide
    HUB section for alert management with filtering, exporting, and customization. Alerts
  • Guide
    User management enables administrators to create, edit, and assign permissions to user accounts, controlling their access to system features and data. User management
  • Guide
    Account group section ensures the consolidation of accounts into groups, which streamlines the analysis and data aggregation processes. Account group
  • Guide
    This section is essential for configuring integration between the merchant’s system and Chargebackhit to promptly receive chargeback alerts. Settings

Account

An account in Chargebackhit includes separate merchants, businesses, legal entities, and groups of merchants. Each account is required to have at least one MID and can be used to manage access for hub users.

User

Each user in the system has access to their profile to their profile to manage passwords and language settings. However, other modifications, such as permissions adjustments, are exclusively available to administrators. The User management section of the web portal provides access to all existing accounts and their respective permissions. Users with administrative privileges can manage user access, ensuring security and operational effectiveness. In the HUB, the following roles can be assigned to users along with their corresponding permissions:

• Admin
  Access to user management, MID management, alert responses, and tech settings (URL/API keys).
• Alert manager
  Access to view alert responses.
• Analyst
  Access to view analytics data.
• Manager
  Access to MID management and alert responses.

MID

Glossary
The number that identifies a merchant account, MID is now used as shorthand for merchant account. MID is a crucial parameter in a chargeback alert system. It represents a unique identifier assigned to a merchant by a payment processor, facilitating the tracking of transactions and their association with a specific merchant.

In Chargebackhit, MID parameters identify and categorize transactions based on the merchant that processed them. This information is critical in tracking alerts and resolving chargebacks, as it helps to determine which transactions are associated with a specific merchant and which merchants are at higher risk for chargebacks.

By monitoring transaction MID parameters, Chargebackhit can proactively detect patterns and anomalies indicating a high risk of chargebacks and take preventive measures. MID parameters are integral in Chargebackhit as they allow the identification and categorization of transactions based on the processing merchant, which is critical for effective chargeback tracking and resolution.

Descriptor

A payment descriptor in Chargebackhit is a unique identifier that links a transaction to a specific store or merchant account. It connects alerts or chargeback notifications to the correct transaction and merchant user.

The payment descriptor is usually included in the transaction details and helps payment processors quickly and accurately match the alert to the proper MID. This information is used in the alert process to determine the merchant’s responsibility and liability in the dispute.