User management is an essential feature in the Chargebackhit HUB and it serves several critical objectives:

• Control access
  Determine who has access to the system and their permission level.
• Improve security
  Restrict the number of people who can access sensitive information.
• Maintain accountability
  Keep track of who makes changes to the system to identify potential issues or problems.
• Streamline communication
  Assign different roles and responsibilities to different users, such as administrator, analyst, and alert manager, to improve collaboration and communication.

User management in Chargebackhit ensures efficient, secure, and effective system usage by empowering administrators to establish roles, define permissions, and access user information. This facilitates proficient user management within a chargeback alert system, guaranteeing security and operational efficiency.

Add user

To add a user

1. Select Add user.
2. Enter the email address of the person you want to add to the system.
3. Select the checkboxes from the predefined list to define the account type for the new user.
4. Select the checkboxes to assign one or more roles to the new user. The available roles are:
   • Admin - access to user management, MID management, alert responses, and tech settings (URL/API keys).
   • Alert manager - access to view alert responses.
   • Analyst - access to view analytics data.
   • Manager - access to MID management and alert responses.
5. Select Add to save the new user.

Manage user table

You can use action buttons to allow or restrict access. They become available after selecting the checkbox next to a specific user:

• Block
• Unblock
• Cancel
  Resets the selection.

You can view the user information by selecting the arrow next to it. If you need to copy the user’s email, hover over the email address and click on it.

You may consider the group management functionality that is located on the user information page.

You can change settings to adjust the row style and height for a comfortable viewing experience. Additionally, customize displayed columns if required.

Filters table

• Email
  Find specific users using their email addresses.
• Roles
  Sort users based on their assigned roles within the system.
• Status
  Filter users based on the status of their account within the system.