Resolution Networks (CDRN, Ethoca)

[ { "title":"Integration steps", "link":"https://doc.chargebackhit.com/integrate/integration_steps/", "text":"Step-by-step instructions for the technical integration of the chargeback system.", "imgSrc":"https://chargebackhit.com/wp-content/uploads/2022/09/Fraud-prevention-tool-960x320-1.png" } , { "title":"Products", "link":"https://doc.chargebackhit.com/products/", "text":"The guides section for products offers comprehensive information and resources to help merchants understand and effectively use the system to monitor and mitigate chargeback risk.", "imgSrc":"https://chargebackhit.com/wp-content/uploads/2022/09/Fraud-prevention-tool-960x320-1.png" } , { "title":"HUB", "link":"https://doc.chargebackhit.com/hub/", "text":"Chargebackhit is a centralized platform for administrators to manage and view chargeback alerts.", "imgSrc":"https://chargebackhit.com/wp-content/uploads/2022/09/Fraud-prevention-tool-960x320-1.png" } ]

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Resolution Networks (CDRN, Ethoca)
Streamline dispute resolution with directed refunds for merchant efficiency

Business owners are tasked with juggling a multitude of responsibilities and finding solutions that can assist in mitigating business-related issues and risks. The Init-refund process is one of such solutions that serves as a prime example of efficiency, empowering merchants with proactive tactics for handling pre-dispute scenarios.

This process allows addressing disputes by issuing directed refunds within a 72-hour window, covering both Visa and non-Visa transactions.

By integrating Chargebackhit’s advanced solutions, merchants can significantly reduce the friction associated with disputes, fostering a more trustworthy and customer-friendly shopping experience. The key steps in the Init-refund process are:

  1. Matching alert
    The step of Guide
    Internal logic for quick matching of alert data by the system in real-time.     matching the alert     to the transaction is crucial and involves several actions to ensure accuracy. The matching algorithm uses various data points such as Acquirer Reference Number (ARN), Authorization Code, Personal Account Number (PAN), and others.
  2. Outcome selection
    This step involves selecting the appropriate Guide
    Summarize complex Chargebackhit outcomes and responses, ensuring accurate transaction reconciliation.     outcome type     for the alert from a complete list of possible outcomes for Init-refund, including reversed, decline, acknowledged, and more. It is important to ensure that the actions are consistent with the reported results.

    For example, a reversed result should only be returned for transactions that have been successfully refunded. This ensures that only correctly executed refunds are marked as reversed, avoiding miscommunication and preventing future disputes. Similarly, other results, such as rejected, should reflect the exact status of the transaction at the time the dispute is resolved.

By carefully matching the selected outcome to the actual transaction status, merchants can maintain a smooth and transparent dispute resolution process, reducing the risk of error and fostering better relationships with acquirers and customers.

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